Privacy policy

Last updated: Februry 26, 2026

Velveta Naturals operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Velveta Naturals is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information depending on how you interact with our Services:

  • Contact Information: Name, billing address, shipping address, phone number, email address.
  • Financial Information: Payment details, transaction details, payment confirmations (processed securely via Shopify and payment gateway providers). We do not store full card or banking details.
  • Account Information: Username, password, preferences and settings.
  • Transaction Information: Items viewed, added to cart, purchased, returned, exchanged or canceled.
  • Communication Information: Messages sent to customer support or inquiries.
  • Device Information: IP address, browser type, device information, and network connection details.
  • Usage Information: Interaction with our website, navigation behavior, and browsing activity.

2. How We Collect Your Information

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar tracking technologies.
  • From service providers who process information on our behalf.
  • From marketing or business partners where permitted by law.

3. How We Use Your Personal Information

Providing and Improving Services

To process payments, fulfill orders, manage accounts, arrange shipping, process returns, and personalize your shopping experience.

Marketing and Advertising

To send promotional emails, offers, and advertisements related to products you may be interested in. You may unsubscribe at any time.

Security and Fraud Prevention

To verify accounts, detect fraud, secure transactions, and protect our Services.

Customer Support

To respond to inquiries, provide assistance, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, respond to legal requests, and enforce our policies.

4. How We Share Your Information

We may disclose personal information:

  • With Shopify and service providers (payment processors, shipping partners, analytics providers).
  • With marketing and advertising partners in accordance with their privacy policies.
  • To comply with legal obligations or enforce our policies.
  • During business transfers such as mergers or restructuring.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes certain information to provide and improve the Services. To learn more, please review Shopify’s Privacy Policy at https://privacy.shopify.com.

6. Cookies & Tracking Technologies

We use cookies to enhance user experience, analyze website traffic, remember preferences, and support marketing efforts. You may disable cookies through your browser settings.

7. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Data Security & Retention

We implement industry-standard security measures. However, no online system is completely secure. We retain personal information only as long as necessary for business, legal, or regulatory purposes.

9. Your Rights

Depending on applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request data portability
  • Opt-out of marketing communications

To exercise your rights, please contact us using the details below.

10. International Transfers

Your information may be processed outside India where our service providers operate. We ensure appropriate safeguards are in place as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

Velveta Naturals

📞 +91 9979789373

📧 care.velveta@gmail.com

208, City Heart Commercial Building, Sayan Road, Kosad
Amroli, Surat, Gujarat – 394107
India